• A: Our leather goods are crafted from the finest materials, using artisanal techniques to ensure exceptional quality and durability. Each piece is a testament to our commitment to luxury and timeless design.

Product Information:

What sets your leather goods apart from others?

• A: Refer to our dedicated Leather Care Guide for detailed instructions on preserving the beauty of your luxury item. We recommend using specialised leather care products to maintain its pristine condition.

How do I care for my leather product?

• A: Once your order ships, you will receive a tracking number via email. Use this number on our Order Tracking page for real-time updates on your delivery.

Order and Shipping:

How can I track my order?

• A: Unfortunately, due to our efficient order processing system, modifications or cancellations are not possible once an order is confirmed. Please review your order carefully before finalising your purchase.

Can I modify or cancel my order after it's placed?

• A: Yes, we provide international shipping. Shipping costs and delivery times vary by location. Please refer to our Shipping Policy for more details.

Do you offer international shipping?

• A: We offer a 30-day return policy for unused and undamaged items. Please review our policy for specific details on returns, exchanges, and refunds.

Returns and Exchanges:

What is your return policy?

• A: Fill out the Return and Exchange Form on our website, and our customer support team will guide you through the process.

How do I initiate a return or exchange?

• A: Yes, our products come with a limited warranty. For details on warranty coverage, please refer to our Warranty Information.

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Quality Assurance:

Are your products covered by a warranty?

• A: Currently, we do not offer customisations or personalisation services. Our focus is on delivering meticulously crafted designs from our curated collections.

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Customisation and Personalisation:

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Can I request customisations or personalisation for my order?

• A: Visit our Contact Page to reach our customer support team. We are here to assist you with any inquiries or concerns.

Miscellaneous:

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How can I contact your customer support?

• A: We operate exclusively online. However, you can experience our products at our showroom located at [Address]. Please contact us to schedule an appointment.

Do you have physical stores?

• Explore our Product Catalog and About Us pages for additional information about our brand, craftsmanship, and the inspiration behind our luxury leather goods.

• Thank you for choosing [Your Luxury Leather Goods Business]. If you have any further questions, feel free to contact us, and we'll be delighted to assist you.

Discover More:

• Explore our Product Catalog and About Us pages for additional information about our brand, craftsmanship, and the inspiration behind our luxury leather goods.

• Thank you for choosing [Your Luxury Leather Goods Business]. If you have any further questions, feel free to contact us, and we'll be delighted to assist you.

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Discover More:

• A: We source the finest full-grain and top-grain leathers, chosen for their quality, suppleness, and durability. Our commitment to excellence ensures that each piece reflects the richness and authenticity of premium leather.

About Our Products:

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Q1: What type of leather do you use in your products?

• A: Our products are meticulously crafted by skilled artisans who employ traditional techniques combined with modern innovation. The result is a harmonious blend of craftsmanship and contemporary design, ensuring each piece is a work of art.

How are your products crafted?

• A: Yes, sustainability is a core principle in our production process. We prioritise ethical practices, responsible sourcing, and environmentally conscious manufacturing. Learn more about our Sustainability Initiatives.

Are your products sustainable and ethically produced?

• A: Our hardware is crafted from premium materials, often bespoke to our designs. We pay meticulous attention to the details, ensuring that every zipper, clasp, and buckle complements the overall luxury and functionality of our products.

What makes your hardware and fittings special?

• A: Refer to our detailed Size Guide for accurate measurements and guidance on selecting the right size for our products. If you have specific questions, our customer support team is ready to assist.

How can I determine the right size for a product?

• A: While we strive to represent colours accurately, variations may occur due to monitor settings. For a more precise depiction, please explore our products under different lighting conditions or visit our showroom.

Are the colours accurately represented on the website?

• A: Yes, each product is accompanied by a custom-designed dust bag and elegant packaging, enhancing the luxury experience from the moment you receive your order.

Do your products come with a dust bag or packaging?

• A: We offer a repair service for our products. Please contact our Customer Support for assistance, and they will guide you through the repair process.

Can I request a repair for my product?

• A: Some items may be restocked based on demand and availability. To inquire about a specific product, please contact us, and we'll provide the most up-to-date information.

Do you restock sold-out items?

• A: Our collections include both timeless staples and limited-edition pieces. Explore our Product Catalog to discover the unique stories behind each collection.

Are your products limited edition or part of a seasonal collection?

Explore the epitome of luxury in our collection. If you have additional questions or require further clarification, please do not hesitate to contact us. We're dedicated to ensuring your journey with Carnaby London is as exceptional as our products.

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